Return and refund policy

Zapnow, Inc. (“Zapnow,” “we,” “us”) operates the Meegy consumer storefront. This policy supplements Shopify checkout disclosures and applies to qualifying orders placed through meegy.io and associated checkout flows, unless a product listing states a different policy (for example, final sale items).

1. Return window

Unless otherwise stated at checkout or on the product page, you may request a return within thirty (30) calendar days of the date your order was delivered (carrier delivery scan). For undeliverable packages returned to us, the window starts when the package is received back at our facility.

Seasonal promotions, bundles, or limited releases may carry a shorter return window; any exception will be disclosed before you complete payment.

2. Eligibility

To be eligible for a refund or exchange, items generally must:

• Be in new or like-new condition, suitable for resale, with no activation locks, passwords, or paired-device restrictions that prevent us from verifying function.
• Include all original components (cables, adapters, mounts, manuals, inner packaging) unless the item was sold as open-box and clearly described without those parts.
• Not show signs of misuse, liquid damage, unauthorized modification, or missing serial numbers / labels where applicable.

Final sale items (including many consumables, personalized products, clearance SKUs marked “final sale,” and digital goods) are not returnable unless required by law.

3. How to start a return

1. Contact support@meegy.io with your order number, the email used at checkout, and the item(s) you wish to return.
2. We will confirm eligibility and, if approved, send a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not ship returns without an RMA—unidentified packages may be refused or delayed.
3. Pack items securely in outer shipping cartons. Use original retail packaging when possible to reduce damage in transit.

4. Return shipping costs

Unless the return is due to our error (wrong item shipped, defective out of box) or a warranty obligation, you are responsible for return shipping costs and insurance. We recommend tracked shipping; we are not liable for carrier loss on return shipments you initiate.

For defective or mis-shipped items, we will provide a prepaid label when commercially reasonable and available in your region.

5. Refunds

After we receive and inspect your return (typically within 5–10 business days of receipt), we will notify you of approval or rejection. Approved refunds are credited to the original payment method when possible.

Refund timing after approval depends on your bank or card issuer—often 5–10 business days, sometimes longer internationally. Original shipping charges are non-refundable unless required by law or stated otherwise at checkout.

6. Exchanges

Exchanges are offered when inventory permits. If the replacement SKU costs more, we will invoice the difference; if it costs less, we will refund the difference after the exchange ships.

7. Restocking and non-refundable fees

We may deduct a restocking fee (up to 15% of the item price) if returned goods are opened, missing minor accessories, or require repackaging—except where prohibited by law. Subscription or service fees, if any, are governed by the offer terms at purchase.

8. Warranty and defects

This return policy is separate from any limited warranty that may apply to hardware. Defective products may be eligible for warranty service, repair, or replacement according to the warranty booklet or product page. Contact support with photos or video when reporting defects to speed resolution.

9. International returns

Customers outside the United States are responsible for customs duties, import taxes, and brokerage on returns unless we expressly state otherwise. Mark packages “Returned goods—failure of sale” when instructed by our team to reduce duplicate duty charges.

10. Chargebacks

Filing a chargeback without first allowing us to resolve the issue may delay or void return privileges. We will supply transaction records to your payment network in good faith.

11. Contact

Questions about this policy: support@meegy.io. Legal notices: legal@meegy.io.